5. Enfoque de gestión e indicadores de desempeño
CSR headings/
Other reports
Pages
Company
Disclosure on management approach
Aspect: Community.
SO 1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.
N/A
N/A
Aspect: Corruption
SO 2 Percentage and total number of business units analyzed for risks related to corruption.
About BME
23
SO 3 Percentage of employees trained in organization’s anti-corruption policies and procedures.
34
58
Annual Corporate Governance Report
SO 4 Actions taken in response to incidents of corruption.
3.4
58
3.4
58
Aspect: Public policy
SO 5 Public policy positions and participation in public policy development and lobbying.
BME´s Corporate Outlook
11
SO 6 Total value of financial and in-kind contributions to political parties and related institutions by country.
BME´s Corporate Outlook
11
Aspect: Anti-competitive behavior
SO 7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.
N/A
N/A
Aspect: Compliance
SO 8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.
Annual Statements
Product responsibility
Disclosure on management approach
Aspect: Customer health and safety
PR 1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures
The products and services provided by the Group
do not have any impact on the health
and safety of its clients
PR 2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcome.
Aspect: Product and service labelling
PR 3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
The products and services provided by the Group
are not subject to tagging
PR 4 Totalnumberofincidentsofnon-compliancewithregulationsandvoluntarycodesconcerningproductandserviceinformationandlabelling,bytypeofoutcome.
-
-
PR 5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
-
-
Aspect: Marketing communications
PR 6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
-
-
PR 7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.
-
-
Aspect: Customer privacy
PR 8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
There haven’t been any well-founded complaints
concerning privacy and personal data misuse
Aspect: Compliance
PR 9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services .
Annual Statements
103
Index of GRI contents
2
7
Corporate and Social
Responsibility
Report 2012
/ BME
1...,93,94,95,96,97,98,99,100,101,102 104,105,106,107