5
7
8
13
24
25
1.2. Products and users
26
1.3. Communication channels
29
1.4. User protection
32
1.5. User education
33
34
2.1. Shareholder profile
36
2.2. Communication channels
37
2.3. The General Shareholder´s Meeting as the main channel for participation
39
2.4.
Investors Relations
and the shareholder`s office
40
2.5. BME on internet
42
2.6. Share price performance and shareholder remuneration
43
45
3.1. Employee profile
47
3.2. BME´s relations with employees
52
3.2.1. Collective agreement and employee representation
53
3.2.2. Work/ life balance policy and benefits
54
3.2.3. Services and activities
55
3.3. Communication channels with employees
56
3.4. BME group personal guidelines on ethics and transparency
58
3.5. Training and Fostering professional talent
59
3.5.1. Training
59
3.5.2. Fostering professional talent
62
3.6. Equal opportunities, career advancement and salary policy
64
3.6.1. Diversity and equal opportunities
64
3.6.2. Career advancement and safety
65
3.7. Occupational health and safety
67
Summary
Page
Page
70
4.1. Communication´s channels
73
4.2. BME´s suppliers
74
4.3. Quality standars for goods and services
75
76
5.1. Use of resources
78
5.2. Waste management
84
5.3. RENADE
86
87
6.1. Working to preserve Spain`s historical and artistic heritage
90
6.2. Financial sponsorships of cultural activities
90
6.3. Sponsorship of publications
91
6.4. Collaboration with universities and centres of study
92
6.5. Collaboration with significant sectors of society
94
6.6. Awards conferred by BME
95
97
104
4
Corporate and Social
Responsibility
Report 2012
/ BME
1,2,3 5,6,7,8,9,10,11,12,13,14,...107