5. Management focus and performance indicators
CSR headings/
Other reports
Pages
Company
Disclosure on management approach
Aspect: Community
SO 1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities,
including entering, operating, and exiting.
Aspect: Corruption
SO 2 Percentage and total number of business units analyzed for risks related to corruption.
About BME
21
3.4
58
Annual Corporate Governance Report
SO 3 Percentage of employees trained in organization’s anti-corruption policies and procedures.
3.4
58
SO 4 Actions taken in response to incidents of corruption.
3.4
58
Aspect: Public policy
SO 5 Public policy positions and participation in public policy development and lobbying.
BME´s Corporate Outlook
10
SO 6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.
BME´s Corporate Outlook
10
Aspect: Anti-competitive behavior
SO 7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.
N/A
N/A
Aspect: Compliance
SO 8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.
Annual Statements
Product responsibility
Disclosure on management approach
Aspect: Customer health and safety
PR 1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage
of significant products and services categories subject to such procedures.
The products and services provided by the Group
do not have any impact on the health
and safety of its clients
PR 2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of
products and services during their life cycle, by type of outcome.
Aspect: Product and service labelling
PR 3 Typeofproductandserviceinformationrequiredbyprocedures,andpercentageofsignificantproductsandservicessubjecttosuchinformationrequirements.
The products and services provided by the Group
are not subject to tagging
PR 4 Totalnumberofincidentsofnon-compliancewithregulationsandvoluntarycodesconcerningproductandserviceinformationandlabelling,bytypeofoutcome.
-
-
PR 5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
-
-
Aspect: Marketing communications.
PR 6 Programsforadherencetolaws,standards,andvoluntarycodesrelatedtomarketingcommunications,
includingadvertising,promotion,andsponsorship.
-
-
PR 7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications,
including advertising, promotion, and sponsorship by type of outcome.
-
-
Aspect: Customer privacy
PR 8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
There haven’t been any well-founded complaints
concerning privacy and personal data misuse
Aspect: Compliance
PR 9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
Annual Statements
102
1...,92,93,94,95,96,97,98,99,100,101 103,104,105,106,107