6
8
9
12
18
23
1.1. BME’s activities
24
1.2. Products and users
25
1.3. Communication channels
27
1.4. User protection
31
1.5. User education
31
33
2.1. Shareholder profile
35
2.2. Communication channels
36
2.3. The general shareholders’ meeting as the main channel for participation
39
2.4. Investors relations and the shareholders’ office
40
2.5. Share price performance and shareholder remuneration
42
2.6. Shareholder education programme
44
46
3.1. Employee profile
48
3.2. BME’s relations with employees
53
3.2.1. Collective agreement and employee representation
53
3.2.2. Work/life balance policy and benefits
54
3.2.3. Services and activities
55
3.3. Communication channels with employees
56
3.4. Bme group personnel guidelines on ethics and transparency
58
3.5. Training and fostering professional talent
59
3.5.1. Training
59
3.5.2. Fostering professional talent
62
Page
Page
3.6. Equal opportunities, career advancement and salary policy
63
3.6.1. Diversity and equal opportunities
63
3.6.2. Career advancement and salary policy
64
3.7. Occupational health and safety
67
70
4.1. Communication channels
73
4.2. Bme’s suppliers
74
4.3. Quality standards for goods and services
74
76
5.1. Use of resources
78
5.2. Waste management
83
5.3. RENADE
84
86
6.1. Working to preserve Spain’s historical and artistic heritage
89
6.2. Financial sponsorship of cultural activities
89
6.3. Sponsorship of publications
90
6.4. Collaboration with centres of study and other relevant sectors
91
6.5. Awards conferred by BME
94
96
104
5
Contents
Corporate and Social
Responsibility Report 2013
BME
1,2,3,4 6,7,8,9,10,11,12,13,14,15,...107