INDEX OF GRI CONTENTS
Corporate Social Responsibility Report 2014
5. MANAGEMENT FOCUS AND PERFORMANCE INDICATORS.
SO 2 Percentage and total number of business units analyzed for risks related to corruption.
SO 3 Percentage of employees trained in organization’s anti-corruption policies and procedures.
Annual Corporate Governance Report
SO 4 Actions taken in response to incidents of corruption.
Aspect: Public policy.
SO 5 Public policy positions and participation in public policy development and lobbying.
BME’s Corporate Outlook
SO 6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.
BME’s Corporate Outlook
Aspect: Anti-competitive behavior.
SO 7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.
SO 8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.
Disclosure on management approach
Aspect: Customer health and safety.
PR 1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories
subject to such procedures.
The products and services provided by the Group do not
have any impact on the health and safety of its clients.
PR 2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type
Aspect: Product and service labelling.
PR 3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
The products and services provided by the Group are not
subject to tagging.
PR 4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcome.
PR 5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction .
Aspect: Marketing communications.
PR 6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
PR 7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by
type of outcome.
Aspect: Customer privacy.
PR 8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
There haven’t been any well-founded complains
concerning privacy and personal data misuse.
PR 9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.