Table of Contents Table of Contents
Previous Page  32 / 111 Next Page
Information
Show Menu
Previous Page 32 / 111 Next Page
Page Background

32

BME meets user needs

Corporate Social Responsibility Report 2014

BME

1.4. USER PROTECTION.

As the management body for Spanish financial

markets and systems, BME is responsible for market

participants and retail investors, even though they are

not direct customers, as it considers its position allows

it to intercede on their behalf.

In BME’s dealings with retail investors, worth noting are

the services provided by the Investor Ombudsmen, set

up and maintained by the stock exchange governing

companies of Madrid, Barcelona and Valencia to aid

and protect investors. The Investor Ombudsman

handles their queries and complaints, attempts

to prevent complaints and claims from being filed

regarding transactions carried out on the stock

exchange, and endeavours to provide conditions

to clarify facts and concerns posed by investors and

intermediates between parties in conflict. When claims

are lodged by investors, the Investor Ombudsman

ascertains the details and, if the parties fail to reach an

agreement, issues a non-binding final report.

1.5. USER EDUCATION.

BME as the manager of Spanish financial markets

and systems carries with it a commitment to actively

participate in fostering a financial culture in Spain. In

this regard, it subscribes to the OECD’s Recommen-

dation on Principles and Good Practices for Financial

Education and Awareness launched in July 2005.

Given its significant role in the financial markets, BME

regards publicising and raising awareness of financial

matters in the most accessible and comprehensive

manner possible to be just another function of its

business activity, as well as an important channel for

end customers and brokers in markets to express

their concerns, interests, demands and worries.

The importance BME attaches to education is

reflected in Instituto BME, whose sole activity is to

organise educational services related to financial

markets in general and issues directly related to

BME’s ownmarket and systems products in particular,

Instituto BME opened a Facebook

account in 2014

although this activity may be complemented with

additional educational initiatives carried out by other

group companies.