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CONTENTS

Letter from the Chairman

6

Introduction

8

Bme’s Corporate Outlook: Management model and relationships with the main market participants

9

About BME

13

Corporate Governance

15

1. BME meets user needs

25

1.1. Bme’s Activities

26

1.2. Products And Users

27

1.3. Communication Channels

29

1.4. User Protection

32

1.5. User Education

32

2. BME Shareholders

34

2.1. Shareholder Profile

36

2.2. Communication Channels

37

2.3. The General Shareholders’ Meeting as the main channel for participation

40

2.4. Investors Relations and the Shareholders’ Office

42

2.5. Share Price Performance

44

2.6. Shareholder Remuneration

45

2.7. Shareholder Education Programme

46

3. BME Employees

48

3.1. BME Employees

50

3.2. BME’S relations with employees

55

3.2.1. Collective Agreement and employee representation

55

3.2.2. Work/Life balance policy and benefits

56

3.2.3. Services and activities

58

3.3. Communication channels with employees

59

3.4. BME group personnel guidelines on ethics and transparency

61

3.5. Training and fostering professional talent

62

3.5.1. Training

62

3.5.2. Fostering professional talent

64

3.6. Equal opportunities, Career advancement and salary policy

65

3.6.1. Diversity and equal opportunities

65

3.6.2. Career advancement and salary policy

66

3.7. Occupational health and safety

68

4. Suppliers

72

4.1. Communication channels

75

4.2. BME’S suppliers

76

4.3. Quality standards for goods and services

77

5. Bme and the environment

79

5.1. Use of resources

81

5.2. Waste management

87

5.3. Renade

88

6. Bme and society

90

6.1. Working to preserve spain’s historical and artistic heritage

93

6.2. Financial sponsorship of cultural activities

93

6.3. Sponsorship of publications

94

6.4. Collaboration with centres of study and other relevant sectors

95

6.5. Awards conferred by bme

97

7. Index of gri contents

99

8. Addresses and contacts

108